Delivery & Returns

14 DAYS REFLECTION PERIOD

Does the product not meet your expectations? No problem. You may notify in writing (mail/email) within 14 days that you wish to return the product. You do not need to provide a motive. These 14 days begin to count from the day of delivery. We ask that you return the product within 20 days of delivery. Shipping costs are at your own expense but products will be fully refunded.

RETURNS

Only items that are in the original and undamaged packaging, together with all accessories, instructions for use and invoice or proof of purchase can be taken back. 

Will not be taken back under any circumstances:

  • used, soiled, damaged or incomplete items.
  • items whose packaging (or part of it) has been opened.
  • items made to customer specifications.

DAMAGE

If your product is damaged or incomplete you must report it within 24 hours of receipt.

The seller cannot be held responsible for damage done to the item by your pet itself.